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Returns

14 day returns

We offer 14 day returns for change of mind or claims against the discrepancies with orders.

To be eligible for a return, your item:

  • Must be unused and in the same condition that you received it
  • Must be returned within 14 calendar days of receiving the order
  • Must be in its original packaging
  • Must have the receipt or proof of purchase (please enclose in return)

Items not eligible for return:

  • Items on sale / clearance / end of the line

To submit a request for return, please email hello@smai.com

You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.

Should your item not satisfy our returns policy, we will contact you to arrange return of the item back to you. Please note it is your responsibility to pay for all shipping costs associated with the returns.

 

30 Days Warranty

We offer a 30 day guarantee against manufacturing defects. If you experience any issues within this period, please contact hello@smai.com

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