Shipping

Shipping FAQ

WE OFFER FREE SHIPPING ON ALL ORDERS TO THE LOWER 48 STATES

    Excludes the below states due to the increased cost to ship to the below locations we are unable to offer free shipping to these locations

    Shipping rates for Alaska, are weight based as below. Currently we are unable to ship to Hawaii, or Puerto Rico - we apologise for any inconvenience. 

    0lb–4.99lb
    $17.95 USD
    		 250.1lb–300lb $94.95 USD
    5lb–9.99lb
    $19.95 USD
    		 300.1lb–400lb $99.95 USD
    10lb–25lb
    $24.95 USD
    		 400.1lb–500lb $149.95 USD
    25.1lb–35lb
    $29.95 USD
    		 500.1lb–700lb $194.95 USD
    35.1lb–50lb
    $34.95 USD
    		 700.1lb–900lb $244.95 USD
    50.1lb–100lb
    $39.95 USD
    		 900.1lb–1000lb $394.95 USD
    100.1lb–150lb
    $45.95 USD
    		 1000.1lb and up $495.00 USD
    150.1lb–200lb $74.95 USD
    200.1lb–250lb
    $84.95 USD

     

     

    Important information about bulky deliveries and heavy item delivery
    Many of our fitness products are considered bulky or overweight deliveries. Orders with many heavy items, or any individual heavy weights over 60lb - 80lb may be shipped with an LTL service. Where an LTL service is used, your order will be packed and shipped on a pallet for safety and ease of shipment. LTL deliveries require a specialised tail lift truck, and the delivery address will require sufficient space to offload a loaded pallet from the truck. We highly recommend you ship to a business address, or if shipping to a home address, there needs to be sufficient space for a tail lift truck to park and unload. 

    LTL deliveries require you to be onsite to accept the delivery. 

    Please note, if you miss your LTL delivery appointment, Fedex will charge you a redelivery fee which is non-refundable. Failure to pay the redelivery fee will result in Fedex returning your order to our warehouse, and your order will be refunded to you minus the handling fees and charges that Fedex impose due to the missed LTL delivery appointment. 

    Unloaded LTL Deliveries
    The courier will deliver your LTL delivery as close as possible to your door, or kerbside which ever is accessible. The driver will not unpack the pallet, or move equipment inside. We suggest having two people ready to receive the delivery and secure it within your premises. Once the order is delivered, it is your responsibility to secure the delivery, and please check the contents within 48 hours. Claims made outside of 48 hours can not be accepted. 

     

    When will my order be dispatched?
    We aim to have your order dispatched within 2 business days. During peak times there may be delays. Our distribution centre is located in Charleston, South Carolina and is closed on weekends and public holidays. If you place an order between Friday evening to Sunday evening, please allow extra processing time as our dispatch team does not work over the weekend. 

    How long does delivery take?
    Delivery can vary based on location and shipping option chosen. Our standard ground service maps are below:

     

     

    Do you ship internationally?
    We only ship to USA and Canada. Contact us for a shipping quote to Canada.  If you would like to purchase from Australia or New Zealand, please go to www.smai.com.au

     

     

     

    IMPORTANT:
    Please be aware that Import Duties and Taxes may be charged by your local customs authorities. If these charges are not paid at the arrival of the orders, all parcels will automatically be returned to our warehouse. SMAI is not responsible for these related costs. SMAI will not refund you if you do not pay these related costs.